CONTENTS
Part ⅠSpoken English for Secretary
Chapter OneReception
Section 1At the Office
Section 2At the Exhibitions & Conventions
Section 3At the Airport
Chapter TwoMaking & Answering Telephone Calls
Section 1Putting through Telephone Calls
Section 2Leaving a Message over the Phone
Section 3Making the Wrong Telephone Calls
Chapter ThreeBusiness Communication on the Phone
Section 1Making Appointments
Section 2Making Reservations
Section 3Seeking Information
Chapter FourConference Arrangement
Section 1Before the Conference
Section 2During the Conference
Section 3PostConference
Chapter FiveManagement of Business
Section 1Something Urgent
Section 2Letters Processing
Section 3Complaint Settlement
Part ⅡDocument Writing
Chapter OneWork Documents
Section 1Announcement
Section 2Meeting Arrangement
Section 3Meeting Minutes
Section 4MEMOs
Section 5Business Trip Arrangement
Chapter TwoCeremonial Documents
Section 1Letters of Thanks
Section 2Letters of Congratulations
Section 3Letters of Apologies
Section 4Letters of Sympathy
Chapter ThreeSocial Documents (Ⅰ)
Section 1Letters of Inquiry
Section 2Letters of Appointment
Section 3Letters of Invitation
Section 4Proposals
Section 5Letters of Complaint
Chapter FourSocial Documents (Ⅱ)
Section 1Letters of Introduction
Section 2Letters of Recommendation
Section 3Letters of Request
Section 4Job Application Letters
Section 5Letters of Resignation
Chapter FiveHuman Resources Documents
Section 1Enrollment
Section 2Offer
Section 3Termination of Employment
Section 4Internal Transfer
Chapter SixBusiness Documents
Section 1Establishing Business Relations
Section 2Inquiries, Offers & Counteroffers
Section 3Orders & Contracts
Section 4Terms of Payment
Section 5Insurance & Shipment
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